Refund Policy

1. Free trial

The trial is free for 30 days and needs no payment card, so no refund applies to it.

2. Monthly plans

Monthly charges are not refunded once a billing month has started. You can cancel at any time and the subscription will not renew for the next month.

3. Annual plans

• If you cancel within 30 days of the first annual payment, we refund the full amount.
• After 30 days, annual plans are not refunded for the remaining months, but access continues until the end of the paid year.

4. Users removed mid-period

Users removed during a billing period stay billed until the end of that period. The reduced count applies from the next invoice.

5. Billing errors

If you were charged twice, charged for users you did not add, or charged after a cancellation took effect, we refund the extra amount in full.

6. Service failures

If a serious outage on our side stops your company from working for more than one full business day, write to us and we will credit the affected days against your next invoice.

7. Onboarding services

Scoped onboarding work on the Factory plan is billed as agreed in the onboarding plan. Work already delivered is not refundable. Work not yet started is refunded if the engagement is cancelled.

8. How to request a refund

Send a request through the Help Desk page with your company name, the invoice number and the reason. We reply within 5 working days. Approved refunds are returned to the original payment method within 10 working days.